Elena and Puzzel are partners and offer quality customer service solutions for companies of all sizes.

Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. Puzzel also includes a suite productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters. For more information, visit www.puzzel.com.

One user of the Puzzel service provided by Elena is Prime Hotels Oy.
Mika Holmqvist - System and Application Manager trusted Elena's industry knowledge and is satisfied with the service package.

Attached is Puzzel's reference

“Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At TieTa, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it’s modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support.”Risto Proosa, Operations Director at TieTa

Choose the package that’s right for you

Choosing the right solution for your contact centre shouldn’t be complicated, so we’ve created three new packages with you, your employees and your customers top of mind. If you’re looking for something truly bespoke, you can also build your own!

Each package has our industry-leading native cloud Customer Service Platform at its heart and is designed to grow and adapt with your needs. Whether you’re just beginning your journey or looking to take the next big step, which will you choose?

Engage

Includes Voice + ONE
other digital channel of
your choice

Katso lisääBook your demo

Engage your customers and your team with the essential tools for your contact centre.

Omnichannel routing

360° view of customer interactions

Voice standard, including
softphone and IVR

Sähköpostien tapaustenhallinta
(Ainoastaan, jos kanavaksi on
valittu sähköposti.)

Basic CRM integration

Call flow tool read only

API access

Delight

Includes Voice + TWO
other digital channels of
your choice

Katso lisääBook your demo

Delight your customers and your team with advanced tools for your contact centre.

Omnichannel routing

360° view of customer interactions

Voice advanced, including standard
features + silent monitoring, callback and recording

E-mail case management
* Only applicable if e-mail is selected as a channel

Basic CRM integration

Call flow tool

API access

E-mail and SMS campaigns

Tekoälypohjainen tietokanta

Bottiratkaisu Advanced Agent Assist

Tutkimukset

Inspire

Includes Voice + ALL other digital channels

Katso lisääBook your demo

Inspire your customers and your team with the essential tools for your omnichannel contact centre experience.

Book your demo

360° view of customer interactions

Voice advanced, including standard features + silent monitoring, callback and 12 months’ recording

E-mail case management

Basic CRM integration

Call Flow Tool

API access

E-mail and SMS campaigns

AI-powered knowledgebase

Advanced Agent Assist

Tutkimukset

Workforce Management (WFM)